Are you set out to outsource a project and are now in the process of looking for the ideal company to do the job? Then you have come to the right place!
Virtual Web Outsourcing offers you a line of top-notch services at reasonable prices. Want to know more? Read on…
1. What services does Virtual Web Outsourcing provide?
Virtual Web Outsourcing provides superior services in data entry, online content writing, link building, graphics design, website administration, website development, and virtual assistance.
2. How will I be guaranteed of client confidentiality and data security?
You are given full privacy as a client and the information you provide as well as the resulting data you obtain from your contracted projects are subject to the non-disclosure agreement you have with the company.
3. Is your staff competent to handle different types of projects?
You gain access to a team of talented and well-trained professionals who are the best in their respective fields.
4. Does your company have the technological capabilities to carry out my business processes?
High speed internet connection and regularly updated computer workstations with access to the latest softwares and hardwares ascertain that your business processes are completed effectively.
5. What service level contract agreement does your company provide?
Contracting our services mean that both parties sign and agree to a services contract which gives a detailed outline of the duties and responsibilities of each party including, but not limited to, the products, pricing, complaint handling procedures, and delivery schedule of the project.
Depending on the your needs, a short term or long term corporate relationship is established that will help you fulfill your business goals. The company offers a minimum of one month contract, renewable every month.
6. Once I contract your services, how will I be able to keep abreast of the progress of the project?
A daily accomplishment report from the agent(s) working on your project is sent out at the end of each work day updating you on its progress as well as identifying the problems encountered.
7. What is your payment process?
We will supply you with the necessary invoice details and other pertinent information so that you can forward your payment through Paypal, the company’s preferred method of disbursement. Payment is prepaid and should be made prior to the start of the services of the agent(s).
8. Will there be open communication between myself and your agent(s) during my contract of the company’s services?
You will have first hand contact with the agent(s) working on your project through email and voice chat (Skype, Yahoo Messenger, Google Talk, etc) during working hours which are flexible and based on your needs.
9. What happens in cases when my staff is absent from work?
In cases of absences due to sickness, since your agent is like your own employee, this is a risk. We cannot manage people’s health and prevent illnesses or foresee other unfortunate events. You would have to deal with this much in the same fashion as you would if it were your very own employee working right in your office. You may require make-up days for your staff and/or extended work hours until the absence is made up.
10. What happens if I become dissatisfied with the company’s services?
May this be involving the outcome of the project or the ability of the agent(s) working on your projects; we will be addressing your concern objectively.
With regards to possible discontentment arising from outcome of the project, it is to the best of interest of both parties that such a situation be prevented through a comprehensible problem escalation system. Relating to personnel dissatisfaction, we can deal with this by either modifying the process or supplying you with a fitting alternative.
We are willing to provide a refund once it is proven that the problem is at our end and this is the prorated equivalent of the daily rate of the staff.
11. What is the procedure for initiating a project?
The first step is to fill out the contact form here at our website and to include other important details. Our support department will get back to you within 24 hours for confirmation, and from that point onwards, we will be in constant communication in order to take the promising relationship to the next step.
12. I have more questions, how do I contact you?
If you have further questions not addressed here, you are more than welcome to get in touch with us by filling out the contact form here at our website.
